Shipping Policy
Last updated: 4 August 2026
Article 1. Shipping area
We ship by courier across mainland Spain and to European Union countries. Balearic Islands: contact us before ordering. For now we do not ship to the Canary Islands, Ceuta or Melilla, or to countries outside the EU, due to restrictions on transporting plant material.
We do not handle phytosanitary certificates or any other import or export documentation, so we do not ship to countries or territories that require these documents.
Article 2. Dispatch days and delivery times
Orders are dispatched on Mondays and Tuesdays only, so that no plant spends the weekend in a warehouse. Your order goes out on the first available Monday or Tuesday after payment is confirmed.
Estimated delivery in mainland Spain is 24-72 working hours from dispatch; for the rest of the European Union it depends on the destination country. Courier delivery times are estimates and not guaranteed.
Article 3. Rates
- Mainland Spain: €6.95 per order.
- Standard shipping free: from €60 in mainland Spain and from €100 in the rest of the European Union.
- Rest of the European Union: €18 standard shipping, €35 express shipping.
- Winter (November to March): €2.99 surcharge per order for a heat pack, a heat emitter that keeps the plant at a stable temperature during the journey.
Article 4. Weather restrictions
During heatwaves, frost or extreme temperatures along the route, we hold the dispatch of your order until conditions are safe and notify you by email. We would rather your plant arrive a few days late than cooked or frozen.
This kind of delay is a measure to protect the plant and does not entitle you to cancel the order.
Article 5. Packaging
Plants travel hydrated and protected, held securely inside the box with padding so they cannot move. In winter we add the heat pack described in Article 3.
Article 6. Tracking and delivery
When your order is dispatched, you receive an email with the tracking number. Please check that your shipping address is correct before paying: it is the customer’s responsibility.
If the parcel is delivered to a pickup point, collect it as soon as possible: a plant cannot wait for days in a locker. We are not responsible for deterioration caused by incorrect addresses, repeated missed deliveries or late collection.
Article 7. Good-condition arrival guarantee
Si la planta llega dañada, escríbenos en las primeras 24 horas desde la entrega a info@marinasjunglegems.com con un vídeo del momento de abrir el paquete (imprescindible para tramitar la reclamación) y fotos de la planta, del embalaje y de la etiqueta del paquete.
Depending on the case, we resolve it with a replacement (if another specimen is available) or a full or partial refund.
Article 8. Questions
Para cualquier consulta sobre tu envío: info@marinasjunglegems.com.
